Homewood Suites by Hilton Augusta

The size of the room

Okkkkkkkkkkkkkkkkkkkkkkkk

I had a great time in my suite

Room were clean

I booked a single bedroom and end up with double beds. Then on top of that we find out that the toilet wouldn’t flush so we has to get a plumber. There was some stains on the blanket in one of the beds.

room clean and great service

Property is nice but the breakfast is horrible. I stayed at this location in July and August due to surgery. The breakfast need to be better.

Bed was comfortable and room was spacious Construction going on right above my room. Extremely loud preventing me from getting work done. Employees at the front desk could care less.

I learned on the day of my arrival that my suite was not available due to construction/flooding. No one contacted me to notify me that I would have no accommodations upon my late arrival. Thankfully, a Hilton reservation agent found something at a different property. I had to pay double because they didn’t have the 2 bedroom suite, but it was a place to sleep for the nights we needed.

Property did not notify guests beforehand that noisy renovations would occur in the AM, property did not notify that TV stations were scrambled and had been that way for a long time would have not stayed there

We reserved a 2 bdrm suite with a King and 2 queens and 2 full bathrooms. Our group had 4 adults. We were placed on a floor being renovated. One of our bathrooms was missing a shower curtain rod & curtain so no bathing in that bathroom. No other rooms were available so we all had to shower in one bathroom and that shower leaked through the doors badly. Plaster was on the floor. The light fixture above the dining table was not installed and was just wires. Shampoo, conditioner, soap dispensers were resting in the floor. The handle on the entry door was installed upside down . Poor experience and we were also told since we booked through Expedia, they could do nothing for us. BEWARE of this hotel.

The property did not have my reservation and didn’t offer to help with getting me and family a room

Easy check- in. The staff worked well together the next day. Check-out at 12 pm really helped us. The smell of our room m was not pleasant and the front desk didn’t have anything to help with that.

Everything Nothing

Fast, easy check-in. Clean, well appointed room. Great amenities and friendly, professional staff.

yes

The staff The time it took elevator and also the smell of the rooms

The staff were very friendly and accommodating. The 2-bedroom was very roomy and fit our needs.

The night shift receptionist Donna was exceptional. She provided great customer service and with a smile. The rooms were nice, spacious and clean. Every staff member greeted us with a smile. I understand that hospitality can be challenging and stressful. But hospitality is centered around customer service and the customer service I received this particular evening from Ms. Lynn was horrible. From the time I walked in to check in, I was greeted with an attitude. Later that evening my guest arrived and asked about complimentary waters. I went to the front desk and inquired about the waters that were displayed behind the desk. She stated that they were for members only. After letting my guest know what was said, he went downstairs himself because he's a Hilton member. She stated to him that the room had to be in his name, which it wasn't. She was rude to him as well. She didn't make me or my guest feel welcomed at all. She made us feel like we were a bother. The room we had was pretty good but the guest that were across from us was apparently having a party and for a long time we heard talking outside our door, doors slamming and the scent of marijuana in the hallway and the elevator.

Clean and comfy. Amazing staff No