Fairfield Inn & Suites Colorado Springs Air Force Academy

WORST EXPERIENCE WITH STAFF!!!! DOOR CARD DID NOT WORK......COULD NOT LEAVE ROOM UNTIL NEXT DAY UNTIL THEY REPLACED BATTERIES IN DOOR SWIPE. STAFF WAS RUDE!!!!....UN ACCOMMODATING!!!! THIS IS A 'SHIT HOLE'....!!!!! - LEFT A DAY EARLY!!!!! EXPECT REMBURISHMENT FOR ATLEAST ONE NIGHT!!!!

Good breakfast

Very good

The area was close to the highway and the food was exceptional whoever Cooks there they better pay them right cuz they're worth it First night sink clogged up give a call they said they'd be there in the morning to fix they were not when I returned to the room that evening gave them a call their excuse was that maintenance didn't show up to work I'd argue to send me to a different room and the staff woman that was there was very rude there was mold in the restroom shower area there was no microwave and for some reason the TV kept shutting off so we had to keep turning it on water pressure really was bad to shower in I've been to eight states and 13 months I've never been in a Marriott this bad I think from now on I'm going to stick to Hiltons they seem to be on their game

Clean, modern and conveniently coated to restaurants

Overall, it was a good and comfortable stay. Breakfast was slow because we had to wait for them to restock main items (milk, eggs, sausage) and the hotel is older but maintained. Front desk was friendly.

Parking was ample, The staff was friendly, although one was brand new and left alone, not quite sure how to run the front desk.

First off reserved a 2 queen room, upon arrival was told they were out and ee could get a king with a pull out or a refund. It was midnight, we didn't want to do that...The gal that checked us in was short of pleasant and nto helpful, rude to be honest. Got on the elevator to go to the room and it was gross, looked like it hadn't been cleaned in quite sometime. Next opened the door to the room and was met with a terrible odor of B/O, bad! I would stay here again if I was in dire straits, but otherwise, look around. It was unfortunate, because we usually have way better luck with Fairfield Inn's.

The room was nice and clean. The pool looked like the pump hadn’t been on for some time and was very cloudy and stagnant.

We had a great stay!

Facilities were great. Only thing I would suggest is to upgrade the toilets to the new chair height style.

Good

The breakfast was very disappointing. Apparently, the refrigerator was out, but we should have been made aware so we could have been prepared. The area needs updating. Broken chairs, stained carpet. All of whatci mentioned above.

Location was convenient. Our room had dirty rags on the side table, a hair brush and lighter under the bed, yellow stain on the sheets, pool was closed, breakfast only consisted of cereal. They double charged my car upon check in. Truly an awful experience!!!

Good Hilton inn. Question about the extra charge on incidentals. Whe was I to get that back.

There is construction around the area. Staff was quiet. Overall ok visit. Breakfast gave many options but not everything was filled...like decaf coffee.

Yes

Everything was nice

Morning ladies were nice. Night shift staff was weird, unhelpful and just sat and watched tv. The place is pretty run down and not clean. Had we not paid ahead we would have changed hotels. Breakfast is processed premade junk. Sugar filled nonsense. Rooms are small and just kinda drab and gross.

The sheets were terribly pilled and uncomfortable. I never received housekeeping throughout my stay as I was promised. I did get a very nice call from the manager after I checked out to see what could be done.