Hampton Inn & Suites Grand Rapids-Airport 28th St

Superb

The room and bathroom was clean and neat . Lighting was good . Really liked the scent of the soap and lotion. Had a quick coffee in room and was pretty good. Didn’t go to breakfast . My stay wai

Very good

The room was very nice with a lot of space The bed was uncomfortable, and the pillows were ten times worse! I had to ball up my clothes to act as a pillow

Perfect hotel near GRR airport.I love the spacious and super comfortable room, nice breakfast and the always friendly , helpful staff. Shuttles work perfect! Very quiet rooms, nice TV, It's very clean.

The room was clean, spacious, and felt brand new. The staff were incredibly friendly and welcoming, and the breakfast was great. It’s also pet-friendly, which is a huge plus. Easily a 10/10 stay, we’ll definitely be back!

I liked the fact that the property was close to the plant that I was working at. I was on the third floor and the Elevator did not work

The staff was great and the coffee was hot! Thankful for hotels who permit pets. My dogs had a full grassy area dedicated to dogs and they even had a sanitation station. Beautiful location too surrounded by water - a hidden gem behind busy 28th Street.

Pleasant

Great location near the airport and restaurants

Quiet, clean, felt safe, very comfortable bed and pillows. Nice room! Lots of usb access on the table between the beds. I have no complaints.

Our room was exceptionally clean when we arrived. We did not have to wait to enter our room, which did happen to a couple of customers checking in ahead of us. Breakfast was great. Hot, plentiful, good variety, etc. I had some staff interactions that were annoying in a minor way. My take on the staff is that they need more people. The folks there were doing a very good job,but there were not enough of them. As a result, when I had a couple of interactions where the staff person seemed unecessarily defensive,my first thought was that they were doing their best, with what they had available. We chose that property for good price and perfect location for the event we were there to attend. I would not hesitate to stay there again.

Exceptional

Very good selection Nothing

Clean, friendly, well situated. Thank You

Estaba bien

Everything was great! We like Hampton Inns and this was no exception! It was a nice place to stay, and the location is good although it's in a bit of a hidden spot.

We stay at Hampton all the time and all year around.I love, love love! Beds and pillows super comfortable! Breakfast very nice.Shuttles perfect.The staff are very friendly and helpful!Thanks Brenda! It's impossible to forget you! We really love you!

Room was great and the staff was amazing. I would stay here again!

There was no problem with the facility - it was very good and we had a very pleasant stay. The problem was with Expedia. We had trouble checking in and when we called Expedia, the lady was not able to help us. I asked several times to speak with a supervisor but was told someone would call me back. If a supervisor did call back, no message was left. I also emailed a complaint to Expedia which was acknowledged with a statement that it would take up to 48 hours to receive a response, NOT helpful in the evening when you need to check into your room. We finally gave up and had to pay for the room out of our pocket. I see charges with Expedia are also pending using our credit card. If these charges are not removed, I will file a complaint with our credit card company. Expedia has lost us as customers, that's for sure.