Americas Best Value Inn & Suites Houston Downtown

The first room they gave us smelled like cigarette smoke. But the staff was really nice and let us change to a different room the next day when there are other rooms available to choose from. After changing to the other room it was wonderful, our stay was comfortable, washroom was big. It had everything we needed!

Everything Was Good

Easy check-in no problems on the property. Everything was great. It was super clean. It was really easy to locate. It was a very convenient. Space all great electrical plugs for my appliances and electronics clean bathrooms nice bath products thank you very much.

Exceptional

We found cockroaches in the dining area and two more in our room I told them it looks he doesn’t care

Great place to stay.

amazing price, guy in the front was really cool.. you get what you pay for, and this was totally worth it

close to my destination

Yes

NO TV, ROOM HAD HAIR ON BED AND IN FRIDGE! SMELLED LIKE GARBAGE . I will need a refund.

There customer service

Parking was easy, and i felt secure with all the cameras. The a/ did in fact keep it super cold! However the room was on a slant. Not wand to stay in place. The first room did have issues like the fridge not working. They were quick and helpful to change rooms but each room had its faults. Ive had much better for this price, but still maybe give them a dhot. They may improve!

Good

Encontre las sabanas manchadas y las fundas manchadas de maquillaje y tiene un olor desagradable

The rooms were smelly, they STINK, they were poorly cleaned, I still could see the stains of the other guests, the air was bad, everything was dirty, there were stains everywhere, BAD ODOR, everyone was rude, would NOT recommend

so close to downtown DIRTY SO DIRTY shart on curtains

Pleasant

was pretty clean and quiet just the tv didn’t come on in the room, and the lights probably need to be changed out soon. pretty clean and nice staff, just took forever to check me in.

The cable didn’t work. The non-smoking room smelled of cigarettes and had visible ash. I had to get my room key replaced 3 times. I have stayed in multiple hotels in the area and was looking for a convenient, cost-effective option near White Oak Music Hall, where I attended a concert, and I will not choose this place again. It was very inconvenient and I wish Imcould get my money back.

- Floor must not have been cleaned in weeks - walking once from the bathroom to the bed and the bottom of your feet are dark from dirt - The toilet paper holder rod was missing - this is a $1 part to replace - The shower was seriously clogged and filled like a bathtub each time it was used - Shampoo provided in ketchup packet type packets, had no surfactant in it (didn't cut any oil in my hair) - No hot water kettle in the room, and the front desk was unable to provide one when I asked, and was unable to unlock the lobby before 7am (where there is a hot water heater) - Staff sit behind bulletproof glass without any holes to allow sound to travel through it so you need to yell to communicate with them - The room card deactivated after every single use - The front office has a big sign on the window that says "Share your positive experiences with your friends, Share your negative experiences with us" ...