Express Inn & Suites Houston Katy

They probably don't deserve the two stars that they have. Very slow check in process. The clerk mentioned that the manager wanted the deposit in cash. That wasn't happening. Paid by card like every other hotel ever. Dead roach in the room. The AC was not on and the room was hot. No bedside lighting. It's overhead lights or darkness. The manager returned after I went to my room and sent the clerk to knock on my door at midnight and request that I return to the office and pay cash for the deposit. I flatly refused. I would not recommend this place to anyone.

The area. The hotel manager will not leave me any new wash clothes and towels all because I make my reservation through booking.com

Nothing at all The hotel manager is rude threatening to put me up stairs with plumbing problems because I book through Booking.com. She tries to charge me more and I declined then comes to my room door and wants my original pay while I am in the process of moving hotels because of her rudeness. Not a good experience here at all. She wants to remove me off of the first floor all because I do not pay at the office the lady is weird she claims the first floor is for people who pay at the office daily. I was not made aware of that when I checked in to hotel the first time. Very rude hotel manager

Nothing at all the hotel manager gives this place a bad rep The hotel manager tried to charge me more that what I should be paying.

NOTHING AT ALL I have been customer with booking for long time and I rented rooms in a lot different places and never have any issues but this particular time is one of my WORST experiences ever , staff SUPER RUDE and they did not follow the booking I booked a double bed room and she tried to put me in one single bed after going back and forth for hour she finally did it and made me pay $50 deposit . Next day in the morning I get a call from front desk at 09:45 AM and telling me that check out is at 10, which is false cause it says at 11 AM in the booking, but I didn’t argue and I just grabbed my stuff I go to the front desk to get my deposit and she’s telling me she can’t refund me to deposit it because I smoked in a room, which is so not true because I smoked outside the room and they can see me on the motel camera so end of the story very bad experience , DO NOT BOOK THE THERE

Booked 2 beds was given 1 Unfriendly Staff. Toilets didn’t work at all

NOTHING AT ALL NOTHING AT ALL THE WOMEN IS VERY RUDE AND LAZY SHE HATES WHEN YOU COME TO THE DESK AND ASK FOR THINGS SHE JUST LAY IN HER ROOM ALLDAY…. I LEFT FOR WORK AT 4AM GOT BACK AT 6PM AND SHE TOLD ME SHE COULDNT CHANGE OUT THE TOWELS BECAUSE IT WAS NIGHT TIME AND I PAID FOR THAT SERVICE AND DIDNT GET IT BECAUSE OF MY WORK SCHEDULE

A simple vista, la propiedad está bien. El problema son los dueños. La dueña entra sin permiso a las habitaciones solo para inspeccionar. No tiene servicio de limpieza. El baño es viejo y sucio. Las sábanas no estaban limpias. El refrigerador no servía bien. Huele feo, a curry (ya que los dueños son de la India). Es muy caro para lo que ofrece; tal vez en 20 dólares/noche sería un precio justo por lo que ofrecen. NO lo recomiendo.

The owner was very rude. I got a one bedroom for me and my son and the next day tried to keep my receipt due to a guest? Sounds ridiculous

Cold ac Rude manager/owner. Didn’t honor the rate booking gave me.

Nothing the staff is horrible, they steal money ovethere They steal my money

The sheets were dirty with crumbs and different types of hair on several areas of the sheets. I called the managerand shared the outage. She was very abrupt and said the sheets were clean because she put them on the bed. I asked her to come up and see the crumbs and hair, she said, "I'm not coming out in the dark" and hung up on me. I immediately called Expedia and shared the horrible experience. I slept in a chair and checked out in the morning. I took pictures of the crumbs and hair and labeled each of the hair and crumbs with paper, identifying how dirty the sheets were. The hair dryer had long strands of hair stuck to the dryer hanging down. I took a picture of this as well. The iron was broken and the ironing board was filthy as well. The motel refused to refund my additional 3 days I paid for and offered another room when I was checking out. I was baffled that she actually thought I would stay there after being called a liar especially with the photos showing hair and crumbs.

Friendly staff Very nice beds

Nothing. The photos advertised are from once upon a time. Communicating with the staff is nearly impossible. They advertise complimentary breakfast on booking platforms; it is not the case.

Price The manger was rude

C/S . Room very clean and quiet.

Staff was opening the door while i was sleep told her something and she did it again good thing i had the lock on the door the second time

I had a very disappointing experience with this location. The staff was rude and seemed very confused about basic procedures. The checkout process was unorganized, and I was charged extra tax that no one could properly explain. To make things worse, they deducted money from my deposit upon return and claimed that the credit card company charged them transaction fees — which makes absolutely no sense and should not be the customer’s responsibility. They also took a wet towel from the room but never replaced it, which shows a lack of attention and poor service standards. Overall, the experience felt unprofessional and frustrating. I would not recommend this location unless management seriously improves customer service and transparency in billing.

Very nice area. Good selection of restaurants.

The lady was very rude. She charged me $15 for an extra person and said I had to pay cash or I couldn’t check in to charge me a $50 deposit and kept it. The headboard fell apart and fell on my foot and instead of compensating me, she kept my deposit and tried to call the police terrible service terrible attitude. This lady is highly confrontational. And I want my money back, including my deposit.