La Quinta Inn & Suites by Wyndham Kingwood Houston IAH Airpt

Cleanliness

Exceptional

I drove 9 hours here to attend a funeral for my aunt. When I initially saw a roach in the bathroom, I should have known then. But shortly after we got in bed, roaches were crawling on my fiancé! We jumped up and turned on the lights and 2 were running in the bed. Then as I was speaking with the front desk clerk, he asked could he come up and I showed him the one in the bathroom that my fiancé killed— the one on the side of the wall I have a video of and the one beside the bed, he was also able to kill. Yes, another room was offered, but the female I spoke with this morning had such a condescending tone and stated a refund would not be given because of how I booked the room. How I booked should have nothing to do with it under these circumstances! I asked her what if there are roaches in the other room as well— and she stated, “I never had any problems.” Then I asked her as we were leaving to attend the funeral, if housekeeping could throughly clean the two rooms I purchased and she told me it was too late and I should have called her this morning. There’s literally no effort made to make any of this better except offering another room and that is not compensation enough to be bombarded with bugs To add insult to injury, here I am on the morning of departure the next day and bugs are steadily crawling out.Now they are coming out the handle of the toilet.. . If they are like this in this room, they are all over this place. It needs to be vacated & fumigated

Good location for what we needed. The bed was hard

It was clean and everyone was friendly. Food was good too. The sink in the restroom did not drain very well.

Very good

The lady that was in the front desk was really nice, she is a very good element

Cleanses and breakfast selections

Everything was excellent.

Great cleanplace to stay with great breakfast also

Location Roaches and nothing was done to fix the situation while staying there or to compensate for the trouble

The rooms are clean, the staff is amazing all so kind. Parking is good

Mrs smith was outstanding friendly an very outgoing

Mrs smith was outstanding friendly...

It was very clean, the staff that checked us in was awesome on Friday night our TV didn't work he came up tried to fix it, the breakfast was good,my granddaughter enjoyed the heated pool will stay again . The check out staff was also nice. The TV didn't work and room 201 very noisy from freeway traffic wouldn't want that room again.when walking down hallway at check-in was a little musty but after a couple hours it seemed to have gotten better and the next morning it was fine.

Convenient location, clean room friendly staff great breakfast. I would definitely recommend staying at La Quinta.

Good

Was very clean, exceptionally maintained and staff was great.

Very nice and quiet stay. My daughter and I felt safe and enjoyed the property and location. Staff was very friendly and helpful. Bed was a bit firm for my taste.

Amazing staff, quiet, good breakfast. Nice location!!