Holiday Inn Express Long Island City E New York by IHG

The property could use a remodel/ restyling interior design. I was charged for parking by Expedia but there was no paid parking lot and I had to park on the street. No refund was given to me even after multiple discussions with hotel and Expedia staff.

Amazing Manhattan View, great service and staff

Stay was okay, the room view was nice. However the roomed smelled musty or like they used an old mop for cleaning it. The thing that really upset us, was the front desk did not have any bandaids in their first aid kit. My mom fell off the shuttle and had a cut on her ankle and the hotel had no way to help in the moment…. They then ordered bandaids for the first aid kit once they realized. Ideally this should always be double checked, and re stocked constantly. It’s a first aid kit and you run a hotel. I would like someone to reach out from the hotel. Shuttle was convenient though for getting to the subway.

Room was very clean, breakfast was a nice touch too. Easy to get to from JFK

Room is a bit bare bones. Could have used an extra chair. View was excellent

Solo traveler here. Great value! Newer clean hotel! Shuttle if needed. Xavier and Jared were great!

EVERYTHING WAS AMAZING! The breakfast was great there was a wide range of options, the eating area was clean. Coffee and tea available 24/7. The staff were amazing shoutout to Wendy and Xavier they helped us so much during our stay with information and were so so kind!

The hotel itself was very nice and exceptionally clean. While the surrounding area looked a bit sketchy, it definitely does not reflect the nice interior of the hotel, where we felt completely safe. The customer service was amazing. The staff were even willing to upgrade my room the next day after I made a mistake with my booking. Another major plus was the complimentary shuttle service that took us directly from the hotel to the subway station. The only downside was that our room was not serviced while we were out all day. Overall, it was a great stay with excellent service, despite the location.

Muy recomendable y bien ubicado, te puedes mover a cualquier parte de Nueva York en el metro.

Staff is helpful. Rooms are clean. A little difficult to park in a tight space. Disappointed the rooftop was closed to see the skyline view.

El hotel muy bien cuidado, todo impecable y limpio, aunque es lejos de todo, el hotel ofrece servicio de shuttle lo que facilita mucho el transporte al acoplarse a sus horario .

Good location for manhattan visit

Excellent

Inconvenience to downtown

I would go back again if I ever can back to the City.

Absolutely loved our stay. Stayed 6 nights for our Wedding! The staff were all amazing, we loved Melissa, she made sure we were well taken care of. The front desk were all friendly and very helpful. The free shuttle to the 7 train was very convenient, used it almost every morning. There were several bus stops right around the hotel. Very easy walking. There is a dispensary, bodega, convenience store, a bar, and a deli nearby. The view from the upper floors was amazing. The bed was comfy, the noise was at a minimum, air conditioner worked great, clean and spacious. Free breakfast. Cost was 1/2 of that in Manhattan. Only 15 min from Grand Central. Definitely going to be returning.

Melissa (GM) was AWESOME

:)

Good set up at this place

A clean room, a great view, and excellent service – that's exactly what I wanted and that's what I got The area lacks services like bars and nightlife venues, but the view is beautiful