Hampton Inn Memphis-Walnut Grove/Baptist East

Breakfast had too many sugar laden selections Cleanliness could have been better. Sink in the room drained very slowly, and i could see hair clog. Had it been more than one night I would have changed rooms.

The everoment so fantastic and service so amezing good There no sistem the customer can pay cash at reception

Property is fine I was not allowed to check in because my card had been blocked by my bank on my way to Memphis that same day. Room was paid for but staff member wouldn’t let me check in and I as 2 hours from home. I didn’t have another card on me just cash. She would not allow me to stay.

I loved everything about the room and location I was in Had webs on ceiling

Exceptional

Location Nothing

Room was clean. Front desk was helpful

The common areas of the hotel were nice enough, but the room was not cleaned very thoroughly. I could feel dirt under my feet walking barefoot, and I saw a cockroach crawl down one of the elevator shafts.

The room condition was okay. We had a bunch of stink bugscome in our room the second night. The smoke alarm was not properly installed in the ceiling. They are doing remodeling now which was awful due to them working on the room next to ours way to early (7am). Need to be considerate of your guest. The food choices were very limited. Maybe some fresh fruit for people with food allergies. I will say all of the actually staff as in front desk and housekeeping were amazing.

Good I didn’t have any problems

Great location to both medical offices. Needs updated.

Passable

The staff behind the desk was rude and we did not get two beds .... We asked for two beds not one and the worst was the person checking us in

Good

Bad

Everything,

The quality and upkeep of the facility is below standards. No customer wants to see sealed off rooms and blue fanblowers on every floor. Breakfast is underrated. Turkey bacon, Turkey Patty, Turkey Sausage....I can't have Turkey so therefore other than running watery eggs there was no other protein options. Then the waffle maker mix Maple this Cinnamon that...whatever happened to just plain waffle mix?? The oatmeal was watery and undercooked. There should be protein options for EVERY GUEST beside Turkey....

We arrived at night and were told they didn’t have any rooms available after we had a paid reservation already. They provided no help and we had to leave and find a room at night

My bathroom needed vacuuming in floor and the halls and elevator floors were not the cleanest. My room was clean and bedding nice . Front desk staff was nice

Checked in briefly. The room was not very clean and had a bad odor. We soon discovered bed bugs and immediately left. We did notice many rooms that had plastic tarps covering the doors. I can’t believe a hotel can stay open while they are treating for bed bugs!