Best Western Plus Cottontree Inn

Staff was extremely helpful

Exceptional

The staff was incredibly welcoming and friendly, everything was very clean and well maintained. This was our second stay here for a rather hectic annual event in Salt Lake City and we felt very much at home coming back to our our clean, cozy room and being treated so kindly!

Breakfast was okay. Missing eggs. Other proteins were yogurt and cream cheese.

3rd time staying here and will again!

It was your basic hotel. Worked for what I needed it for between travel plans. Rate was higher than I would’ve liked.

Clean and good breakfast

Staff was amazing. Good breakfast with several choices. Free parking close to door.

The rooms were big and comfy. Had a microwave and a small fridge. The bathroom and shower were clean and modern. Lots of towels. Good location for us. Easy to find and lots of restaurants nearby. The breakfast was amazing. Best hotel breakfast we have had in years. Meats, eggs, potatoes, waffles and all the usual stuff, but everything was a step above normal hotel food. Eggs with cheese and sausage or bacon. Plus each morning was slightly different. Beds were ok but not as soft as I like. That is often a personal preference. The toilets are low water users probably by law and it took awhile to figure them out.

Our room smelled terrible. Similar to a musty damp basement. We had to sleep in this for two days. Would not recommend

No elevator, may be tough for physically challenged or have heavy bags. Stairs are involved for 2nd story rooms

Close to the interstate

Pleasant

Breakfast Price

All said very nice hotel but the coffee not so much

Would visit again. The whole team were LOVELY and very pleasant. Everyone was kind, mannerly, such a nice energy. Rooms very clean. Fresh nice bedding, towels, Location v convenient for visiting friends in Bountiful. Breakfast overalll good, pool appeared v clean but ran out of time & did not use -- RE Breakfast: Apples, fruit and sausages nice quality. Youghurt and cereal only avail v v v sweetened or with sugar (would have loved a 'plain' option for youghurt, and a less sweet cereal) . Folger's latte machine in the breakfast area made a lovely latte when we arrived, but then something went wrong & the lattes Sat and Sun were very watered down. Told desk, unclear they have tech to fix. The problems were minor. Very clean room had fresh sheets, bedding, towels, all good quality and very clean. Two weird problems: 1. Room had the two queen beds we reserved. Both were used. Only one was made. SO weird to come back to one perfectly made bed and one still plainly slept in & rumply. (We were gone from 9AM to 9PM so it's not the case we interrupted them. 2.. Breakfast: Latte. Folger's industrial latte machine in the breakfast area needs a tune up. We had made a lovely latte when we arrived very very early Sat morning (flight delays) but then either something went wrong with the powdered milk the machine used, or the machine itself-- because at breakfast Sat our 'latte' was espresso and water. When we told the v kind non-coffee-drinkers team, they refilled the powdered milk and fluffed it up a little, before closing the machine; the latte was better but still very very watered. It was clear there was an issue because Sat v v early, the milk had gone into the cup as a white stream, and later that morning you could see the stream of liquid change from white milk to clear water a long time before the brown coffee-- and this was still true Sun. Told v pleasant breakfast team, they had already refilled the powdered milk. Told v kind desk team, unclear they have tech to fix. Describing in detail here in hopes someone on the team there can train about making both beds freshly, and also call the folgers latte machine makers to get it tuned up

The staff wouldn’t let us check in and we’re not helpful with solutions

Bathroom sing had a very visible clog of hair that was stuck and very disgusting. Internet didn't work and for such a high fee that was just unacceptable

friendly staff, clean rooms and good breakfast choices. Good location to get in and out of SLC. I needed a room by the exit to allow ease for my injured dog. I called a few days ahead and they were super nice and accommodating. Everything was super smooth at check in.

Very good