Lily Hall- A Boutique Hotel

The walls amd floors are very thin. The room downstairs let me know that even dragging my chair across the floor to put on my shoes resonated through. The room is small and I could tell cleaning had a difficult time getting under the bed as the dust was thick and a water bottle was there when I came in. There is no iron or ironing board in the room. I had no hot water during my stay. I booked.2 nights for work and left after the first night.

This hotel was so unique. I would recommend staying here to anyone looking somewhere to stay other than a chain hotel. The restaurant downstairs was amazing as was the service. There’s even a speakeasy if you want to drink. Since there is no staff at night or a little sundry, I would recommend bringing some bottled water and maybe a snack for your room. It was also very quiet which I love! Would highly recommend this hotel. The only problem we had was it took 10 minutes for the water to warm up in the shower.

Passable

The property is indeed very charming and clean. And the location to the Pensacola Bay Center is excellent! You can walk the very short distance and avoid all the traffic and parking issues completely! However, there are some issues. When we returned to the room after our show, we had No water in the shower. My husband bathed under a trickle of water. By the time he was done it had completely stopped. I contacted management and was told that it is a common occurrence. To wait a few minutes and it usually comes back. I waited an hour and nothing! I was not able to bathe except with a wash rag and cold water from the sink. Not acceptable especially considering the cost of the room! Also, be aware there is very little parking available at the property, but that is the nature of the neighborhood. We had to park 2 blocks away at a church parking lot.

I really wanted to love Lily Hall because there is so much about this hotel that is special. It is incredibly charming, quiet, and beautifully designed. I loved the picture frames, typewriters, lounge, large windows, comfortable bed, seating area, and especially the hard floors instead of carpet. Having Brother Fox connected to the hotel is also a huge plus, and the self service restock cabinet was a thoughtful touch. Unfortunately, several things kept this from being the experience I expected. While the bathroom was very clean, the entire room smelled strongly of bleach. Other areas did not feel as thoroughly cleaned. Some towels had marks on them, and by our second night, my bare feet were getting dirty from the floors despite not wearing shoes in the room. There was also no bottled water, and the hair dryer and steamer were fairly worn. The virtual hotel concept will not be for everyone. During a power outage, this became especially apparent. I contacted the hotel first after noticing something was wrong. Communication afterward was slow and vague. We had no lights or AC in the Pensacola heat, and there appeared to be no backup generator or staff on site. The outage was obviously outside their control, but communication and preparedness were not. My biggest concern was the outdoor area. Several cushions had visible mold, as did the cornhole bags. That was extremely off putting and needs to be addressed. I would not stay again.

Very nice hotel water pressure is a little bad but they leave you a text and email letting you know it’s because the pipes are 100 years old.

The room was clean and the bed was comfy. The hotel is also very quiet. It was nice having the restaurant downstairs for evening meals. It's not too far from the beach and it's less than 5 minutes away from the downtown area. I would stay here again. One callout - sometimes the water pressure can be an issue and I wished the typewriter had ink as that would have been a great keepsake from travels.

Very charming property with plenty of unique lovely touches that made the property enjoyable. Very friendly staff. Clean and well stocked.

It was very clean and had a great ambience During my stay, the water in my shower never was hot. It was barely warm and pressure kept going in and out. Also, they might want to consider upgrading their Wi-Fi. I was there on a business trip and needed simple strong Wi-Fi just to do a virtual call but the Wi-Fi was very weak

The design is beautiful and good location. It was loud next to the common area at night. All self check in. Good quality instant coffee, filtered water, nice design touches. Terrible pillows though and a little small on the room and loud next to the common area. Good value though! I was traveling for work, and I dont know I will stay again for a work trip, but for a personal trip I think it could be great!

Will be back

location no remote in room , gave one set of towels for a 3 night stay , don’t have any staff in building for needs have to wait till next day for services .

Beautifully finished. Very quiet and private. A little oasis with a very cool speakeasy as a bonus!

Lily Hall is so nice and pretty with nice sized rooms! Was on the 1st floor and could hear every move of the people above our room.

This place is just creepy and inefficient, which is ironic because they think they are being “creative and forward thinking”. In short, this is what a hotel would be if AI created it with out any human influence. First of all there is not a living soul working at the place. No front desk, no people at all. They indicate they will send you a “door code” thirty minutes prior to your check in time and a front door code as well. However, I never received it, and had to call after hours to get it and of course only AI answered, and was zero help. A guy (45 minutes later) apparently was alerted and I was finally sent my room code. Apparently (according to my Uber driver) the building was a church that someone purchased in order to to make it into a chic place to stay. Like most of these ventures the rooms are forced and have no natural light flow or lighting other than lamps. The decor throughout the building is ok at first glance, (many books and board games and hanging chairs etc) but it became very obvious that despite the attempt To arm warm, homey and inviting, it’s in fact a sterlile waste land of modernity. Again, it was if AI created this entire place and is now wondering “why don’t people love me?” It’s because it’s all fake and lacks soul. Oh and the WiFi didn’t work and the restaurant that was suppose to serve breakfast, lunch and dinner was never inhabited by a single person. In fact, I never saw a person on the property at all but me. They don’t have a pool

Terrible experience for many reasons. After checking in on Thursday for a three night stay I discovered there was no TV or WiFi service. (There are no employees at the hotel and registration is virtual, which I'm not a big fan of) That evening I discovered there was no parking for guests and I parked two blocks away on the street. Also, after searching the room I realized there was no water bottles in the room and no where other that the sink to find any water. Furthermore, with no employees at the hotel I had a number to call re the hotel. However, while calling at 9:45 PM Thursday night I saw the posting someone would be available to answer calls betweed 9:00 AM and 9:00 PM!!!! Pretty unbelievable to me!! Upon returning to the hotel room Friday and Saturday afternoons, the TV and WiFi I was promised never materialized. Finally, I left the hotel Saturday after noon in frustration (one day early) never being able to see the World Cup or The US Open golf. My experience at Lilly Hall was one of the worst if not the worse hotel experience of my long life. PS. There was a gentleman, Walter, that did call my number and he tried to be helpful, however, in the end his hands were tied by the management or owners.

Clean room, cute amenities.

Everything Nothing

Exceptional

Loved the location. There was this particular smell in the room that made me nauseous. The best way I can describe it is the smell of a really old hospital. That pretty much ruined any type of comfort for me. There was also something sticky on the floor when we checked in which didn’t give a clean feel.