SureStay Plus Hotel by Best Western Reno Airport

The room was decent and the hotel layout was pretty cool to walk around. The staff didn’t know their own rules, I booked this as someone under 21 (I have booked at this property before with no issues) and the receptionist was very rude to me when i told her this. she said whoever checked me in will get fired and demanded the date to try to find what employee was working so she could fire them and i said that’s very uncomfortable to ask of a guest. I asked again about check in but she claimed this is illegal and refused to even ask her manager. Luckily another worker who was actually competent asked the manager for me and it turns out the first girl just blatantly lied to me because there was no rule regarding <21 check in. She claimed it was a nevada state law which i know for a fact is false based on previous experiences as well as my current standing in law school. Overall the staff was very unprofessional and i would never waste my money on this customer service again. do better.

I was able to check in early, staff very nice. Also nice greenery outside window. Access to better coffee - there was a machine in the room, but no way to get espresso.

Exceptional

The courtyard The room was less than satisfactory, old dirty carpet, towel shelf falling off the wall, bed was very uncomfortable and pillows hard as rocks and shower could've been a little cleaner. I stayed there 2 yrs ago and the room I was in was much nicer, cleaner and pillows and bed much better. Don't think we'll stay here next year!

Pleasant

Disappointing

I got an early check in at no additional cost. Shuttle service was excellent Noisy old air conditioning

Very close to airpor and led the outside area Would love coffee in lobby

Proximity to the airport Fitness center was lacking, needed coffee guests at the front desk.

We were unable to check in due to very strong paint fumes in the lobby area, and my wife's reaction to the cleaning products used in the hallways and hotel rooms. The staff at the front desk indicated that Orbitz would need to drive the refund process but they were willing per the front desk manager. However, Orbitz indicated that the hotel was ultimately unwilling to refund. I've communicated directly to the property and to Orbitz, but no resolution. I don't plan to book this property in the future, nor will I be booking any properties through Orbitz in the future because of this experience.

All was clean and comfortable including a very well appreciated reclined chair..

I enjoyed my stay

Reno in process. Room had weak shower flow. Room needs update.

Excellent location right by the airport. Room was clean and comfortable. Definitely recommend this joint

Like the Mexican restaurant attached.

Easy check in and front desk was very friendly and kind

I was very disappointed with the hotel. My room was not clean. Stains from spilled coffee were on the bathroom floor. The carpet was old and worn.

Very polite staff especially Liz and Cameron were awesome The mattress was to hard to get any sleep.

Very good

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