Quality Inn & Suites North Springfield

It was newly remodeled, clean and comfortable Yes I don’t like the fact u have too walk passed the front desk everytime you go in. It needs a different door for people after check inn

Clean rooms and beds Na

No working wife,, no breakfast, janky window no water in pool even tho they said free Wi-Fi and breakfast then u get here and Wi-Fi don’t work and to lazy to make breakfast

This place was horrible. The pictures did not match the rooms. Our room was filthy. Tub was broke. No one would ever be at the front desk. Had to go back 3 times to get keys to work

The night staff, which was only 1 person, could of very easily walked away or could of lost her mind, had to handle a few different situations at once. She remained calm, cool and collected. I honestly don't know her name ( no name tags) was what I liked the most The wifi was very poor. Their was no complimentary breakfast what so ever ( because their truck order haven't shown up) not even coffee, because their were no coffee cups in the whole entire hotel not even the rooms had any cups ( because the truck order hadn't shown up)

Nothing Where to start, had paid 463.00 for a 4 night stay my truck was broke into. Filed a police report and supposedly their cameras weren't working .continental breakfast was hard toast and generic jelly.. the pool was closed for maintenance issues, there was no trash can in the room. Housekeeping didn't bother to bring extra linens or fresh towels. Had to wait 45 mins to check in when the room was supposed to be ready. There was a drug raid in the room next to us at 230 am.. it's a crazy place.Would of rated it lower if the option was available. Waste of time and money.. should of got a refund .. grrr

Some of the staff was really nice My bed smelled like urine it was supposed to be a no smoking but smelled like cigarettes and on the back side the guest they had was high and junkies didn’t have hot water most the time. How you have waffles with no syrup??!

Property was closed for business when we showed up for our 7 room reservation.

Didn't stay there, it was closed. Didn't stay there, it was closed.

The property was closed for renovations. It should not have been put on expedia for customer bookings. It caused all kinds of problems for me looking for another hotel in the middle of the night. Totally upset with Expedia for not verifying propertys operating status.

Internet was fine, The floors in the rooms were stained, there were cockroaches in the bathroom. Card keys for the rooms didn't work. There was no toilet paper in the bathroom no towels or soap no ice buckets no coffee or cups, supposed to have continental breakfast and there wasn't. The staff was friendly and helpful. There was construction going on for the motel. I would not recommend anyone staying there it was below standard for a quality inn motel hope it gets better. I won't be staying there again anytime soon.

Water sink drain very slow like something plug in, the toilet is not working well, cold faucet handle is loose, the floor carpet is kindness wet, stairway is dirty, no shampoo, window sliding is dirty, tv have no remote control, the shower handles for cold and hot are leeking and only 1 roll toilet half left.

The room was not clean at all, there were stains on the bed and in the tub. Stains on the floor and some spots were wet. We had just drove 5 hrs and we were exhausted otherwise I would have left the first night. The entire hotel looked like crap and the beds were extremely uncomfortable with dirty looking sheets, blankets, and pillows. After the first night I found a different hotel to stay at, I did not want my daughter in that hotel any longer. It was the worst hotel I have ever stayed at.

They ended up giving us a refund because they had to send us to 4 rooms, the first room a lady that didnt even look like she worked there said the room wasnt ready she hadnt cleaned it yet, the second room the door handle was falling off and the door wouldnt open, the third room had broken furniture, ac didnt work, no tv, stain on the sheet you could tell the sheets hadnt been washed, dirty bathtub, the last room was considered a suite it also had dbroken furniture we couldnt get towels to shower, and there was literally no blanket on the bed just sheets and when i woke up in the middle of the night to use the restroom i found roaches. We went to Springfield because my mom was in the hospital and not doing well at all so we were looking for a hotel not for vacationbut because of an emergency. It was so bad that we went to Ziggies for breakfast A) because of the bugs and B) because their idea of continental breakfast was a bread a toaster and a stick of butter opened and on the counter. The puctires below are from the rhird room where there were stains on one bed and a nasty bathtub.

I liked nothing. it's a nasty place, and I don't know how they are renting rooms in that condition . EVERYTHING!

I truly cannot explain how bad of a hotel experience this was. I’m just going to list off everything that was wrong. 1. The smell of the hotel itself and room were disgusting. 2. STAINS. Literally everything everywhere had stains. White towels were black with stains, red stains on sheets, floor stains, anywhere there could be a stain there was. 3. Everytime I left my hotel room I had to have the front desk fix my key to because my key would stop working to my room? 4. NO HOT WATER. Cold showers only at this hotel, and this is not saying the shower was cooler than normal, there was legitimately no hot water. 5. Fire alarm was chirping the entire weekend. I went to the front desk 3 times to get it fixed and it never was, so sleeping was minimal. 6. Front desk staff was truly unhelpful. 7. The “included breakfast” is apples, dry cereal (no milk), and bread, oh and a waffle maker with no waffle batter lol. I normally only review places if I’m going to give a positive review because I don’t like talking negatively about others businesses or bringing business down, but this place seriously needs to be shut down. My skin has been itchy since staying here as well, so I’m hoping that stops soon. So please please if you see this review please do not stay at this hotel, I know it’s cheap but there are a million cheap hotels that are the Ritz Carlton compared to this place.

It was literally the dirtiest hotel I’ve ever been in. Stains on bed cover, sheets, pillows, pillow cases, towels, and floor. Asked for new linen and was given move stained items. No tissues, no trash cans, half a roll of TP. Spend the extra $5-$10 and stay somewhere else.

This place is a total dump. The front desk service was incompetent. I was initially given a room that was still being renovated. When I tried to open the door it was opened from the inside by worker that had a paint roller in his hand. I went back to the front desk and was given another that was in total disarray and not ready to be occupied. I went back again to the front desk and, by this time, I was already angry but still composed. I requested that my reservation be cancelled and demanded that charges to my credit card be voided. The "woman" behind the desk was rude. She even insulted me when she responded with a remark questioning my comprehension of the English language. My whole experience with this business was a disaster. I would not recommend it to anyone at all.

It had no toilet paper throughout the whole hotel. Stained carpets, no wash cloths or hand towels. No breakfast as stated or coffee in room. Hotel shouldn't have been open for business. Alot of unhappy customers left. Personelle was untidy in the clothes. I also had no hot water when I took my shower this morning. The big one, no elevators. My luggage was a ton weight. So, needless to say my stay their

This place should be shut down. Horrible. Dirty, smells, worse place I ve stayed ever. Breakfast was old, chairs in table, opened strawberry used cream cheese without lid, no coffee, look at pictures. Terrible. I would really like my money back. One towel for 2 people. A joke.