Extended Stay America Suites Lubbock Southwest

Great place NA

Free internet No

Nothing Everything

Bad

Exceptional

Superb

Pleasant

Location was great Cleanliness and more secure

Only thing available Roach and bug infested room that was dirty Charged 2 times the going rate

Not worth the price. It's cheap to stay here and it's still a rip off. The rooms aren't maintained at all, the stench was terrible and there's so much noise you can't really sleep either. They lost my deposit and it took them awhile to be able to reimburse me. Overall I won't stay here ever again. You'd be better off staying in your vehicle

I had an Expedia reservation for weeks. I attempted to check in around 1 PM. There were no rooms cleaned yet and the manager assured me that I could check in after the football game that night. When I arrived after the game, the desk clerk couldn't find my reservation, even after typing in my Expedia confirmation number. Since the hotel was sold out, there was no room for us. I had the clerk call the manager and she recalled my reservation from earlier in the day, but could not tell me why they canceled it. They did not offer me any apology or compensation for the error. No one took accountability. That is a pathetic way to run a business. Stay away from this group of clowns.

Still waiting on my security deposit Still waiting on my security deposit to be refunded

Their room only have one queen bed, but the accommodated and added a rollout bed in the bedroom because I needed to bed The breakfast they offered was terrible. They should not say they have breakfast when they only offer coffee and some bar bars.

The room was full of spiders and roaches. People were outside in the parking lot basically having a party being loud.

The staff was very friendly at check in. The deposit was unexpected, the room was dirty including the sheets, the light did not work and the microwave was falling apart. The bathroom was dirty as well. Outside doors did not lock properly and were not safe.

Go somewhere else!

Toms need to be cleaned better. Gum in the sink, hair on bed and sink

It was not very clean and the frig wasn’t cooling right, there was only Luke warm water for the shower and the mattress was aweful!

3 attempts to activate my key card unsuccessful, had to have front desk attendant let me in my room. Less than 1/2 the shower head worked and water didn’t get hot, water that did shoot from the shower head felt sharp. Floors were sticky and fridge was leaking. Bed was squeaky and sheets had a musty smell to them. Overall poor experience, booked 3 nights stayed one out of desperation seeing how I checked in after 1:30am and checked out the next morning and stayed somewhere else. Worth losing money to find a cleaner place with adequate showe

The property smelled like smoke/weed upon arrival. Once in the room, the tub was dirty, the sink had food crumbs in it. The trash hadn’t been taken out from the previous occupant. The tv wasn’t working. They came the next morning and fixed it - but it wasn’t working again by that same evening. Never came back in working. The beds and furniture were new but the kitchen and bathroom were pretty rough.