TownePlace Suites By Marriott Phoenix North

Exceptional

There was very minimal staff on hand, and you had to get their attention, but once you did they were helpful and courteous. There was one ice maker for the whole complex which was in the main building. Not a big deal but inconvenient. The buffet breakfast left much to be desired. Food was very lack luster and they frequently ran out of one or more items throughout the breakfast time period. All items tasted as if they'd been stored away for some time. The room was spacious and clean for the most part. All items for cooking and extended stays were available. However, the sink disposal in our room did not work and partially clogged the drain. A towel rack fell off the bathroom wall, and the door scraped the floor and was troublesome to close fully. There was also no lock on the bathroom door. Bedside wall lamps were loose and seemed as if they'd fall off if you adjusted them too much. The single keycard we were given de-magnetized itself twice and I had to go to the lobby and get it re-coded in order to access the room. They said it happens if it's next to your cell phone or other cards, but I've never had that happen at other hotels. The lock on the door into the building also was not secure. I felt a little concerned for my vehicle at night, as the property was not fenced in, and right next door to a behavioral health and drug rehab center. Suspicious persons were frequently seen loitering about. Not the worst hotel, but could be much better.

The pool unfortunately wasn't working and had we known that we would have booked another hotel...BUT I am not mad at that because I am glad we did stay..the staff was amazing and so nice and accommodating! They helped us with a late check out and were very helpful as my son was there for a medical appointment in PHX. They were beyond kind and went above and beyond their job. The kitchen in our room was clean, useful, and had kitchen utensils. Highly recommend staying!

The pool was super green and no swimming possible. We had to change room Because our room didn’t have wifi so the TV wasn’t working. It was a bit inconvenient. The breakfast was a nice addition though.

No outdoor pool on site had to go next door which we didn’t do bc we didn’t like the feel of the overall area. Room was dirty- kitchen had old cleaning rags in sink, previous guests old condiments on counter, no paper towels, rug was wet, bathroom sink and tub were dirty, beds looked messy.

Good They charged me double

We're very helpful at check-in and immediately gave us a new room when we notified them of the issue with our broken A/C

Natalie and staff were helpful and polite. Fire alarms in rooms went off a couple of days during our 4 night stay due to heating food in kitchen? Pool water was dark green? Doesnt give a good impression. Perhaps pool filtering not work or perhaps it’s supposed to be that way due to extreme heat? Put up a sign?We did not ask about it. While we know it was 111 degrees in Phoenix - should the pool be emptied? We walked by it every time we entered or exited the property. The items in the lobby store were 90% emptied. If you were looking for a snack there was not one. I did not ask if there was a supplier issue there. There was always ice water available by the cup in the lobby. The staff did their best. I selected the location because it was close to a relative we were visiting.

The hallway and elevator was so freaking hot! The elevator can’t possibly be up to code. The hair conditioner was completely out. It’s even has a side view to see how much is left so it’s obviously plain laziness and poor attention to detail. Breakfast is normally really good but this time was not so good. The poor worker was all by himself and there was a lot people waiting. Coffee wasn’t ready and we went down 30 mins after breakfast started. Pool was still out of commission. We usually stay there once a month. Though the rooms are dated we usually stay here for the great breakfast and clean rooms. A total miss this time. Guess we will look for some place else to stay.

Roch motel. Don’t stay unless you like bugs.

For that price is great Nice friendly employees

Breakfast was decent and AC worked well.

Everything but the pool was great.

The staff was nice about canceling reservations and helpful.. That the hotel wasn't clean and swimming pool wasn't able to use.

The girl working the front desk that evening was exceptional! So helpful and happy. She seems to love her job and went out of her way to make sure my stay was good. Management: please keep this one happy.

Arrived at 8pm toilet was clogged. They bright me a plunger and told me to plunge only what could be described as the last person excrement. Lock on the door broken. And they gave me a whole 5 dollars back a night. They made me move to a different room in the middle of the night.

First of all, top-notch, lovely staff. They are this hotel’s best asset. Aside from that, this is a property in which the pictures look much better than the actual property. Our room smelled like human urine. Normally, I would not deal with such a room, but we were extremely tired and needed to attempt to get a few hours of sleep. There was mold on the ceiling in the bathroom and a large cobweb in the room. Generally, everything in the room is very old and on the verge of falling apart. The breakfast was unsatisfying, had few offerings, and the area was generally dirty. This hotel deepened my appreciation for other hotels in which you can tell the corporation has more concern for their reputation.

Loved my stay

Clean rooms, friendly staff. Could be more Scrambled eggs and bacon. Bacon was refilled 5-6 slices at a time.

Our room had hair strands and potato chips on the floor. Room service didn't clean the bathroom floor. The property looks run down.