Home2 Suites by Hilton Prattville

Bed made my back hurt Need better mattress before I return

Very friendly staff and very helpful - breakfasts were very good Don’t like the very open policy about dogs

This property was okay, not great. Items were missing from our room (hangers, kitchen utensils). The pool was nice. The free breakfast was not good. The coffee was weak. It is close to many dining options which was a plus. We will stay at another hotel on our next visit.

I should have known what kind of day it would be when I pulled up and couldn’t even park in front to unload my suitcases because there was a full blown cricket game going on in the parking lot. When we walked in, nobody was at the counter and nobody could be found anywhere. After a 35 minute wait, two calls to Hilton, and another patron walking completely in the back to find someone a staff member popped up from down the hall. He assigned my room and then I went up to check on it. The door was open, and the beds were undone. I had to go down and get another room, which was terrible as well. Awful experience… choose a different hotel!

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Not up to par - room was unclean, b'fast was barely anything, evening staff was inconvenienced by my presence.

Great breakfast. Friendly helpful staff. Our room could have been cleaned better. But overall great stay for 2 Adults and 3 children while visiting family in town.

We’ve stayed here several times and it’s always great to

I was given the incorrect rook from what I paid, and I am going on almost a month of trying to get a refund. Not pleased with management at all.

Rude staff

The hotel was having some kind of sewer issue. There was intermittent sewer smell outside and inside the building. There were not pool towels available. The tissue and body wash in the shower was empty and not refilled. Otherwise property was clean and nice. Staff was friendly and helpful.

Staff gave us cards to the wrong room but was apologetic afterwards.

Room was very clean and comfortable and so nice to have the sofa bed along with two queen beds

Location Na

Absolutely disgusting. Along with disgusting and unclean bathroom conditions, the electrical box was broken (and pieced together with tape). The stainless steel had not been even attempted at being wiped down, and I won’t describe bathroom conditions, but they were sickening. And when I reported and requested a call back from management, I waited, but nothing. This property was a poor reflection of Hilton, and definitely not a good impression of Prattville accommodations.

Larger room and plenty of close by resturants. The room wasn't clean, broken features inside the room, putty globbed all over the shower walls, and thin walls. Main areas in the hotel not clean. Breakfast was out of most everything by 7am.

Didn’t realize hotel was under renovation. Glad because it could use a little facelift. Nice area to stay.

VERY OLD RUN DOWN HOTEL AND VERY DISAPPOINTED.I feel I was over charged for this room and could have stayed At a nicer hotel for what I paid.They also added a $30.00 charge when I check in that wasn't disclosed when room was booked.The lady said I will see the $30.00 back on my card at checkout.I will notify c/c company if not received.

First off, the AC controls do not let you control anything, you could not even turn the fan on… Second my Direct tv controller would not work, i got new batteries, still nothing, so no tv for me. Third, the microwave did not work. Fourth, in the morning, no hot water!!!!cold shower for me Yay!!!

Location was great, close to meeting area. Floors creaking and could hear people walking above my room.