Hilton Garden Inn Chesapeake/Suffolk

The first day I arrived I started getting sick. I thought it was maybe me or the change in weather. As the days went by I just got worse and started doing research of possibilities. One of them was possibly a dirty AC filter. The room’s filter was disgusting. I requested to the from desk to change it or to get another room and they said they didn’t have any other rooms and that their maintenance man was not in until the next day. I went and bought tools myself and removed it and left it outside over night. The next day came and maintenance never came to put in a new one until I went down to the front desk again just at the time they said he usually left. When I took out the filter I started feeling better. It was causing bad allergies. I almost had to go to the doctor due to how bad it was

This property was close to shopping and restaurant. I was able to commute to a Church Conference with the hotel being great the Conference center. The room was very clean

Everything was smooth, it was a quiet stay.

Room, Staff, And Overall Property Was Great!

The location. The property was very dirty, pool was unclean, hot tub was out of service. We stopped at the bar, bugs in liquor bottles. When requesting new bedding and hand soap for the bathroom that was empty, we had to go get it and take it to our room. Short staffed and rooms keys were not working cause major delays in check in and service

Rooms were clean. Staff was attentive

)I was given a roomnand the bathroon was not clean. There were 3 housekeepinf employeea exactlt outside my roo fussing aboutbwhobwas suppose to clean my room. I had to go to the check in desk 3 times to inquire just to be told we are working on it. Finally , I asked for the manager who actes like he didnt know what to do. I suggested how about you give me another room. Finally got my room and had to rush to get dress to make it to my event. It was totally uprofessional and no compensarion was offered and no apology from the manager. The housekeeper had the audacity to ask did I get the room clean and she was trying to help me out . Where does this happen in the hospitality business? )I was given a roomnand the bathroon was not clean. There were 3 housekeepinf employeea exactlt outside my roo fussing aboutbwhobwas suppose to clean my room. I had to go to the check in desk 3 times to inquire just to be told we are working on it. Finally , I asked for the manager who actes like he didnt know what to do. I suggested how about you give me another room. Finally got my room and had to rush to get dress to make it to my event. It was totally uprofessional and no compensarion was offered and no apology from the manager. The housekeeper had the audacity to ask did I get the room clean and she was trying to help me out . Where does this happen in the hospitality business?

Overall, the hotel was clean including the lobby and main areas. Staff were friendly at check-in and coming and going as well. The keurig in the room is a nice touch, especially if you don’t want to get right up in the morning to enjoy the free coffee. My only frustration had to do with the room not being as thoroughly clean, specifically the bathroom. There was a visible stain on the floor that should not have been missed if someone had mopped or even swept or wiped down the toilet or anything. I did address the concern with the front desk clerk at checkout and showed pictures. She was responsive about it being reported to be addressed.

Bed was so comfortable. I wish pricing would be the same at the counter as if would be on an app. Went to the desk at the hotel and she had nothing, but my son checked an app and they had a room at your hotel for $70 less. See above

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Front desk sraff and restaurant wait staff are awesome. Front manager is is useless, unfriendly, rude.

My husband and I stayed in this hotel for almost a month and the staff are friendly specially our room attendant name Josefa. She cleaned the room very well.

The hotel is currently undergoing a well-needed renovation. My television did not work the entire weekend, and the room was really dilapidated! I asked the General Manager for some type of return compensation, but since I booked through Expedia, he was not able to do so. Is Expedia able to give me some type of return compensation???

Absolutely loved our stay and so did my children

nothing We booked a junior suite for our stay, but at check-in we were given a handicap-accessible room with a bed set low to the floor — nothing like what we reserved. When I went back to the desk to ask what happened, staff explained that another guest had extended their stay, so our original room was given away and we were reassigned without any notice. They offered a queen suite as a temporary fix and promised we'd be moved into the correct room the next day. The next day came and went — no room change. When I followed up, I was told it would now be another full day before we could move. At that point I'd had enough. There was no real solution being offered, just more delays, so we found another hotel, checked out early, and left. If you book a specific room type here, don't assume you'll actually get it — and don't count on the staff to make it right if something goes wrong. Very disappointing experience.

Room was clean. Hotel was in nice area

Inviting and comfortable No comnent

When we arrived to checkin, Staff was checking someone else in .Thats to be expected, and couldn’t help but notice how friendly she was with the guest . I thought how nice it was . Then it was my turn , and wow what a cold vibe I got instead of friendly !! Point blank and here is your keys. Had to ask , where the way to room was .Wasn’t impressed with her , sorry to say. Otherwise it was great !!

Remodeling in progress.

Highly recommended. Rooms were amazing, super clean and amazing area