Courtyard by Marriott Cleveland Airport North

The bed was a bit too firm for my liking, however the room and service was excellent including the staff. One thing is most hotel including the Marriott-Bonvoy usually provide hot coffee and at least some fruit and or donuts including into the price of the room, that’s why I choose the Marriott-Bonvoy. I was surprised that we did not receive anything for a breakfast, yes I could have bought a high priced Starbucks at the vendor counter and or the coffee in th3 room which I do not hold in high regard, other than that it was a pleasant stay.

The beds were hard as rock The water pressure in shower was horrible They wanted to charge $5 for a cup of coffee and $14 for an egg! Never staying there again

Lack of facility maintenance

If your counting on a hot tub and a warm pool, Don't. Book this hotel for a girls night and the hot tub had been closed with plywood and turf. The pool was a little cool.

a

Great hotel, clean, perfect!

Exceptional

The staff was wonderful Trinity on desk was great and huge help as was the cleaning staff who cleaned our room so we could get in it!😄 The 2 ladies who shuttled us from car rental center to the hotel on arrival and from hotel to airport on departure! Sorry didn’t get their names ☹️ are very pleasant and friendly The lady who takes ur order & cooks ur meal in the Bistro (not really a restaurant) did a super job Again did not get her name☹️ We enjoyed our short stay and definitely recommend this hotel!

Thought it was very unfortunate that we paid 200 plus dollars for an overnight stay and got charged an additional 10 bucks to park. Can you say money grab!!!

Walked in the door to check in, met Diane, she was most helpful and awesome. Brought us towels, explained the airport shuttle and extended parking, very friendly and knowledgeable. Every hotel needs a Diane. Some of the maintenance "fixes" in the room were a little suspect. Like they use caulk for a lot of bathroom fixes and it's not pretty. Trim that is poorly cut and installed. Hot tub in the pool area was covered with plywood. Wood fencing outside needs sprucing up. Back of the property looks a little dirty. Nothing super serious but makes the place look a little overpriced.

The staff were very nice Practically everything . TV didn’t work. Spent hours trying to operate it until finally got room service to do it. The bed was terribly uncomfortable. We had to leave 1 AM in the morning. Couldn’t stay for the rest of the night and was terribly disappointed from the beginning becauseThere was no working Spa. It was under maintenance our whole purpose of booking the room for my wife’s birthday that’s all she wanted was a Spa so couldn’t get anything. We really thought the courtyard was perfect, but it wasn’t…..very disappointing.

The staff were very nice Practically everything ?. TV didn’t work. Spent hours trying to operate it until finally got room service to do it. The bed was terribly uncomfortable. We had to leave 1 AM in the morning. Couldn’t stay for the rest of the night and was terribly disappointed from the beginning becauseThere was no working Spa. It was under maintenance ? our whole purpose of booking the room for my wife’s birthday that’s all she wanted was a Spa so couldn’t get anything. We really thought the courtyard was perfect, but it wasn’t…..very disappointing.?

Room was clean, staff helpful. But did not appreciate that they offered no free coffee in the AM. Many other hotels at least have coffee at any time of the day.

Very disappointed, the water in the tub wouldn't drain and we also had cockroaches and the alarm also went off at around 9 am and it took about 15 minutes for it to go off.

I did the review and was my mistake I m sorry the hotel was good and clean.I was supposed to review the Courtyard by Marriott Cleveland Airport North hotel.

They staff was great, went on Expedia by mistake never again way over charged by booking with them. Staff worked with me not Expedia terrible.

I stayed at this hotel overnight for a personal trip and I would definitely stay again. The bed is super comfy and they have a great sofa in the room to Netflix and chill.

The curtains that block light do not close completely. Our room had a parking lot light that shined directly in onto the bed where we were supposed to sleep. You really need to look at this. I didn’t sleep because of light that could have easily been blocked by a curtain. I would not book this property again because it was miserable to have light shining in my eyes in bed.

We ate breakfast off property it was not included in stay and the “bistro” was average. We made coffee in the room and the paper cup had a leak , went down to ask for a cup of coffee and I got handed more packages of coffee to make on my own. I also got handed a bottle of conditioner and body wash since ours was out. I did ask the cleaner if she would please put them in the holder for us. Also, Expedia noted there was self parking and Courtyard charged $10 a day. On the positive side the afternoon/evening staff were friendly. The bed was comfortable and my granddaughter enjoyed the pool.

We chose this hotel because they offered a free shuttle to the airport (CLE), and we could park our car in their lot while away. Hotel is nice, however, we needed to make use of the sofa bed dnd it was not equipped with linens. No extra linens in closet, either. The room phone would not work to contact the front desk, so my husband had to walk down to the front desk to ask for the linens. This was later into the evening. Our flight was leaving at 6:00 the next morning, So we needed to get to sleep fast, Their shuttle runs 24/7 so that’s a big plus. And the shuttle driver was amazing! But the room needed to be better prepared.