Homewood Suites by Hilton Ontario-Rancho Cucamonga

Staff went above and beyond to ensure our satisfaction.

Hot items for breakfast were not very good The attendant didn't keep food stocked very well and Room 125 was very noisy with outside noise from air conditioners and heaters also trash pick up and street cleaning going on starting at 6 am. Also it rained while we were there So No pool or hot tub.

Superb

Clean room. Friendly staff. Breakfast was great. Served hot and lots of variety.

Exceptional

Nice pool area and grill area, kitchen had everything you needed to prepare a meal Someone came knocking on our door at 1030am when checkout is at 11am. I called the lobby to also find out she never noted my late checkout request and told me I had to leave at the regular checkout time. The staff in the morning was very rude and disrespectful (Tiffany) I believe her name was. My husband is handicap and she told him he had to come get a bell cart himself. When I went down to get the cart she’s sitting there laughing and talking to another staff when either one of them could’ve brought the cart to our room.

Bad

Tiffany at the front desk was super helpful and wonderful to work with

Location is excellent! With in walking distance of everything restaurants, stores, even costco. My only complaint was that parking is not included. They charge $12 per vehicle. The facility and the staff was top notch. The breakfast was delicious. Wished that my stay wasn't that short. Will come back if I'm in this side of town again. Definitely recommend.

We stayed at this hotel for 5 nights, and unfortunately, our room was never cleaned during our entire stay. For a five-night stay, I expected housekeeping service at least once, especially for fresh towels, trash removal, and general cleaning. What was even more disappointing was that on our last night, we found two bugs in the room, including a small bug in the bathroom that appeared to be a cockroach. I took pictures and reported the issue to the front desk before checking out. The room itself was spacious and worked well for our family, but the lack of housekeeping for five days and finding bugs at the end of our stay really affected our overall experience. Cleanliness is extremely important to me, especially when traveling with my family. I hope the hotel takes these concerns seriously and improves its housekeeping and pest-control procedures

Room spacious

Breakfast buffet was great quality food, rooms were spacious.

Passable

Disappointing

Location was good. Easy distances to restaurants and shopping. Not much. The lobby to enter the hotel is a long distance from parking. Even handicap parking was far from hotel entrance. Bed mattress completely blown out and you sink to the middle of the bed and difficult to get out. Also paint peeling in bedroom and TV did not work. Employee at front desk, she had Anxiety and didn’t want to hear it. Room 329

Everyone was very helpful. I attended my Family Reunion and the staff was very helpful.

Very good

Breakfast was not that good, paid 12 dollars a night for parking and there were no available parking spots, and parking lot is not safe! someone broke into my car

We stayed here with my toddler and my 2 month old and it was honestly very nice. The room we chose had a kitchen which was very helpful with the kids. The living room was simple and a little on the small side, but it was comfy. And the room was spacious enough. The only downside was that the mattresses made a lot of noise when you would get up or lay down/move around. It sounded very plastic-y making it easy to wake up at night to the sound. The bathroom was nice too. I would come back again overall.

Everything no issues