Baymont by Wyndham Memphis I-40

The black mold and bed bugs on the mattress

nice for a goodnights sleep.

The room

The clerk was talking by his phone while I was awaiting to get my keys. The parking was dirty. The room was clean but the bathroom had to be better. We felt scared because there were many people loitering around the hotel, and it seemed like many of them were under the influence of substances before I even arrived.

Dirty from renovations, very strong chemical smell, had non working exit doors

Good

Took about 15 minutes to find my reservation.

Nobody can speak English.

Staff was amazing

Expedia allowed me to book a room at a hotel that they knew did not have the room I booked available. A week has gone by and I still haven't received my refund for the room. Because of the poor communication I ended having to spend the night at a shelter with no money for food until the next morning.

The property wasn't ready to receive guests.

The property wasn't ready to...

There was no use of a pool the owner after telling me that I didn't have reservations then having me paying $145 for a room then decided not to stay and requested my money back and told me NO

Found multiple bugs

No hot water, went to ask the front desk and was told water heater was out, But wasn't notified until we asked.

Did not stay!

The property had changed names between the time that I made the reservation and the day we checked in the hotel, and that let to some initial confusion for the hotel clerk. Then, it took quite some time for another clerk to help the first clerk transfer the reservation from the original system to the new system, although the second clerk was very friendly. Plus, since the hotel is a bit old and under construction, the side entrances were closed. However, the room was pretty nice.

DO NOT BOOK THIS HOTEL!! We stayed one night because we have a child fighting for his life at St. Jude’s!! Everything is falling apart, the entire place was super dirty, and had a fowl smell. It says it’s a Baymount but it’s actually a Quality Inn so they totally lie about the hotel in and of itself. Our room had ZERO AC and it was about 100 degrees outside and inside. We tried to contact the front desk to switch rooms with a working AC and couldn’t get a hold of anyone. Tried to tell them about how awful it was at checkout but nobody came to the desk so I couldn’t. I even rang the bell 3 times. They advertise a continental breakfast and they didn’t have hardly anything. They have a pool but it’s not even open and looked super gross. Honestly the entire stay was horrid and I would never go back! Do yourself a favor and keep looking for another hotel. Not only do they lie about the name of the hotel but also they lie about basic amenities such as Air Conditioning. Then refuse to help you when you try. Waste of money! Don’t do it. I don’t usually write reviews but this one was so awful it was necessary!

Very good

Room was not clean, no assistance at front desk , hot in the whole hotel